Privacy Policy

Last Updated: May 8, 2026

1. Introduction

Infraserv ("Company," "we," "us," or "our") operates the infraservtech.com website and provides managed IT services (the "Services"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

A. Information You Provide Directly

Contact Information: When you fill out our contact form, we collect your name, phone number, company name, and message content.
Service Information: When you become a client, we collect business information necessary to provide managed IT services.
Communication Data: We collect information from your communications with us including emails, support tickets, and phone calls.

B. Information Collected Automatically

Usage Data: We collect information about how you interact with our website, including pages visited, time spent, and links clicked.
Device Information: We collect information about your device, browser type, IP address, and operating system.
Cookies: We use cookies and similar tracking technologies to enhance your browsing experience.

C. Information from Third Parties

We may receive information from business partners, analytics providers, and other third parties to improve our services.

3. How We Use Your Information

We use the information we collect for the following purposes:

Providing and improving our managed IT services
Responding to your inquiries and customer support requests
Sending service-related announcements and updates
Analyzing website usage and improving user experience
Complying with legal obligations and protecting our rights
Detecting and preventing fraud or security issues
Communicating about service changes or issues
Conducting business research and analytics

4. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

Service Providers: We share information with vendors who assist in our operations (hosting, analytics, payment processing).
Legal Compliance: We may disclose information when required by law or to protect our legal rights.
Business Transfers: Information may be transferred as part of a merger, acquisition, or asset sale.
With Your Consent: We share information with third parties only with your explicit permission.

5. Data Security

We implement comprehensive security measures to protect your information, including:

SSL/TLS encryption for website communications
Secure data storage and access controls
Regular security audits and updates
Employee training on data protection
Restricted access to personal information

While we implement strong security measures, no system is completely secure. We cannot guarantee absolute security of your information.

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Generally:

Contact form submissions: Retained for 3 years
Client service data: Retained during service relationship plus 7 years
Website analytics: Retained for 24 months

You may request deletion of your information at any time by contacting us.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

Access: Request a copy of the personal information we hold about you
Correction: Request corrections to inaccurate information
Deletion: Request deletion of your information
Opt-Out: Opt out of marketing communications
Portability: Request your information in a portable format

To exercise these rights, contact us at +1 (612) 758-0000.

8. Cookies and Tracking Technologies

We use cookies and similar technologies for:

Remembering user preferences
Analyzing website traffic (Google Analytics)
Improving user experience
Tracking website performance

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any information.

10. Children's Privacy

Our Services are not directed toward children under 13. We do not knowingly collect information from children under 13. If we discover we have collected such information, we will delete it promptly.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

Right to know what personal information is collected
Right to delete personal information
Right to opt-out of the sale of personal information
Right to non-discrimination for exercising CCPA rights

To submit a request, contact us at +1 (612) 758-0000.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes by updating the "Last Updated" date and posting the revised policy on our website. Your continued use of our Services constitutes acceptance of the updated Privacy Policy.

13. Contact Us

For questions about this Privacy Policy or our privacy practices, please contact us:

Phone: +1 (612) 758-0000
Address: PO Box 1404, Lakeville, MN 55044